Terms of Service

1. Scope of Application

These Terms of Service govern the use of all real estate legal services offered by RealtyLawBase and describe the rights and obligations between customers and our premium real estate legal service. By using our services, registering for consultations, or utilizing our property law expertise, the customer fully acknowledges and accepts these conditions.

2. Service Provision and Engagement

  1. Engaging our real estate legal services requires prior consultation and written confirmation.
  2. Certain Professional or Premium services may require the creation of a customer profile and documentation of preferences.
  3. Real estate legal information, property law strategies, and access permissions are strictly confidential and intended only for the customer's personal use.
  4. The final decision on implementing legal strategies lies with the customer, who assumes responsibility for their choices within our recommendations.

3. Service Contracts and Termination

  1. The service duration depends on the chosen real estate legal package and is specified in the respective service contract.
  2. Termination of Basic real estate legal services is possible without contractual penalty up to 14 days after the first consultation, provided no specific analysis work or appointment scheduling has taken place.
  3. For Professional and Premium packages that extend beyond the first consultation phase, termination fees apply according to the service contract.
  4. Failure to appear at scheduled appointments without prior notification does not entitle the customer to a refund of service fees.

4. Payment Terms

  1. Service fees are to be paid according to the payment plan detailed in the service contract.
  2. For more extensive real estate legal projects, an advance payment structure with milestone payments may be offered.
  3. All prices are quoted in Swiss Francs (CHF) and subject to applicable taxes.
  4. Payments are processed through secure, encrypted channels, with detailed receipts issued for all transactions.

5. Refund Policy

  1. Since RealtyLawBase offers professional services and not products, our refund policy relates to service quality and fee structures. For customers who have booked our Basic real estate legal package and wish to terminate the services within 72 hours of signing the service contract, a full refund will be granted if no substantial work has yet begun. After this period or if substantial work has already been performed (including but not limited to property law analysis, preparation work, or communication with partners), fees are non-refundable, but services can be adjusted to customer expectations.
  2. For Professional and Premium packages, the first consultation fee is non-refundable under any circumstances, as it represents valuable professional time and already provided expertise. The remaining package fee structure follows a proportional refund policy based on documented service milestones at the time of termination request.
  3. All refund requests must be submitted in writing to legal@realtylawbase.com and will be processed within 10 business days after approval.
  4. This refund policy does not apply to third-party costs incurred during the real estate legal process (e.g., software licenses, special analyses), which are passed on to the customer at actual cost.
  5. Refund policy for specialized services: For services that include customized legal documents and specific consultation services, we offer a satisfaction guarantee. If you are not satisfied with the delivered legal documents, you have the right to request a revision within 7 days of receipt. After two revisions and continued dissatisfaction, you may request a partial refund considering the services already provided and the work effort. We always strive to find a solution satisfactory to both parties and ensure the highest quality in our real estate legal services.

6. Customer Behavior and Responsibilities

  1. Mutual respect and professional communication are fundamental principles throughout the entire real estate legal process.
  2. Customers are expected to provide accurate information about their real estate legal requirements, preferences, and legal parameters.
  3. Timely feedback on legal strategies and recommendations is essential to ensure an efficient real estate legal process.
  4. RealtyLawBase reserves the right to terminate services without refund if customer behavior hinders the real estate legal process or violates ethical standards.

7. Service Results and Assurances

  1. Although we maintain the highest standards of care, the final responsibility for legal decisions lies with the customer.
  2. Our service guarantees thorough legal knowledge and access to our exclusive partner network but cannot guarantee the availability of certain specialized regulatory news solutions within a specific timeframe.
  3. Legal analyses and assessments are conducted with professional care but do not constitute a guarantee for future business outcomes.
  4. We strive to provide exceptional service and value but cannot guarantee specific results or future business developments.

8. Liability and Warranty

  1. RegNewsUpdate assumes no liability for damages arising from customer decisions following our consultation services.
  2. Liability for slight negligence is excluded to the extent legally permissible.
  3. The availability of our services is maintained with the greatest care; however, temporary disruptions due to technical or market-related circumstances cannot be completely excluded.
  4. No guarantee is given for the accuracy of legal forecasts or assessments, as regulatory systems are subject to change.

9. Intellectual Property and Confidentiality

  1. All regulatory news reports, analyses, and proprietary methods remain the intellectual property of RegNewsUpdate and may only be used by customers for personal decision-making.
  2. The distribution, publication, or commercial use of our research materials is prohibited without express written consent.
  3. Customer information and legal preferences are treated with the strictest confidentiality in accordance with our Privacy Policy.

10. Final Provisions

  1. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
  2. Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.
  3. The place of jurisdiction for all disputes is Zurich, Switzerland.